Support
Stuck on something, found a bug, or just have a question? Email us. Beacons is built by a small team, so your message goes straight to the people who make the app — not a ticket queue.
We read everything and usually reply within a day or two.
Help us help you
A few details make most problems much faster to fix. If you can, include:
- Whether you’re on iPhone or Android, and the device model.
- What you were doing, what you expected, and what happened instead.
- A screenshot, if the problem is something you can see.
Common questions
I didn’t get my sign-in code. Codes arrive by SMS and can take a minute. Double-check the phone number you entered, then try again. Still nothing? Email us and we’ll sort it out.
How do I delete my account? In the app: Profile → Settings → Delete account. It’s a hard delete with no waiting period, and it removes all of your data. If you can’t get into the app, email help@sendbeacons.com and we’ll delete it for you.
Who can see my beacons? Only connections you’ve chosen to share with — both sides must accept. There’s no public feed. The privacy policy has the full picture.
Everything else
General questions and press: hi@sendbeacons.com. You can also read our privacy policy and terms of service.